At Tender Guru, we are dedicated to providing exceptional services to support your business needs. We value our customers and strive to ensure your complete satisfaction with our services. If you are not satisfied with any of our services, we offer a straightforward refund policy.

Refund and Exchange Policy

Eligibility for Refund

If you are not satisfied with any of the services listed above, you may request a refund within **3 days from the date of purchase**. To be eligible for a refund, the following conditions must be met:

1. The request for a refund must be made within 3 days from the purchase date.

2. The service must not be substantially completed or fully utilized.

How to Request a Refund

To request a refund, please follow these steps:

1. **Contact Us**: Send an email to our customer support team at support@tendergru.com with the subject line “Refund Request: [Service Name]”.

2. **Include Details**: In your email, please include your order number, the date of purchase, and a brief explanation of why you are not satisfied with the service.

Refund Processing

Once we receive your refund request, our team will review it to ensure it meets the eligibility criteria. If your request is approved, we will process your refund within **3 working days**. The refund will be credited to the original method of payment used for the purchase.

Exceptions

Please note that the following situations are not eligible for a refund:

– Requests made after the 3-day period from the date of purchase.

– Services that have been substantially completed or fully utilized.

Exchange Policy

If you would prefer to exchange any of the services for another service of equal value, please contact our customer support team within the 3-day period. We will be happy to assist you with the exchange process.

Contact Us

If you have any questions or need further assistance, please feel free to contact our customer support team at:

– **Email**: support@tendergru.com

– **Phone**: +91-9429690652

– **Address**: Tender Guru, 2nd Floor, RRK Plaza, Lucknow Uttar Pradesh 226001

We appreciate your business and are dedicated to providing you with the best possible experience.

Thank you for choosing Tender Guru.